Job Description
Job Summary The role of a Family Care Provider is a distinguished and deeply personal position within the funeral industry. Unlike traditional roles, this profession is centered on building lasting relationships and guiding families through important decisions with compassion and expertise. From planning arrangements to aftercare support, Family Care Providers ensure a seamless, thoughtful experience during life’s most sensitive moments.
This career offers a unique blend of service and trust-building, allowing professionals to make a meaningful impact while also benefiting from strong financial opportunities. With the ability to provide exceptional guidance and cultivate lasting connections, Family Care Providers can achieve both personal fulfillment and financial success in this rewarding field.
Supervisory Responsibilities Essential Functions - Implement the family’s needs and desires utilizing active listing skills for all aspects of the funeral, burial, reception and cemetery planning process.
- Direct, manage, and arrange all aspects of funeral, burial, reception and cemetery planning and services.
- Analyze a family’s needs and desires to create a comprehensive plan with services to complement those needs and desires.
- Guide families through the range of available burial opportunities such as location selection, opening and closing of location, marker, vault, urn or casket selections, product ordering and all other funeral and burial arrangements.
- Oversee funerals and all aspects of plans and services to ensure they fulfill the family’s needs while remaining compliant with all policies, regulations and laws.
- Coordinate and supervise the event coordinators as well as third-party providers to effectively implement the desired plans and services.
- Exercise independent judgement and discretion to handle problems arising in planning and during services efficiently and effectively.
- Follow up with families to provide aftercare services. During follow up meeting request feedback and customer satisfaction, support families with referrals to grief counseling services, and investigate further wishes regarding funeral planning.
- Collaborate with the Family Care Provider team to accomplish Fairmount’s goals and strategic initiatives.
- Complete records and administrative processes timely to maintain Family Care Provider team’s goal of providing excellent customer service.
- Prospect and identify new business opportunities to help maintain annual sales quotas
- Train other employees on Family Care Provider services and best practices. This may include explaining goals and policies or procedures to other Family Care Providers.
- To maximize earning potential, obtain and maintain Resident Producer Life Insurance License
- Maintain a courteous and professional manner with customer needs.
- Assist other departments when needed with customer questions and inquiries.
- Maintain consistent and punctual attendance.
- Perform other related duties as assigned.
Required Knowledge/Skills/Abilities - Excellent verbal and written communication skills.
- Excellent time management skills with a proven ability to meet deadlines and delegate as needed.
- Strong empathy skills for customers who are dealing with the grieving process.
- Strong attention to detail.
- Ability to maintain a positive attitude, professional appearance, and courteous disposition.
- Ability to complete work in a timely manner with thoroughness and accuracy.
- Ability to work independently and with other team members.
- Ability to handle and adapt to stressful situations with professionalism and a positive attitude.
- Ability to treat others with respect and dignity.
- Proficient with Microsoft Office Suites or other required software programs.
Education/Experience - High school diploma or equivalent.
- Applied Science Associate Degree for Mortuary Science to include preparing/having passed the National Board Exams/5+ years of experience in funeral directing
Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Prolonged periods sitting at a desk and working on a personal computer for up to 10 hours a day.
- Frequently required to stand, walk, sit, and reach with hands and arms for up to 10 hours a day.
- Frequently required to hear on phone and video calls.
- Frequently required to use close vision, distance vision, peripheral vision, and ability to adjust focus.
- Frequently required to lift and/or move upwards of 35 pounds up.
- Occasionally required to stoop, bend, or crouch.
Pay Rate
- First 9 months while training $5,166/month
- After completion of training $52,000 annual salary plus commissions (average annual commissions $32,000 - $40,000)
Benefits
Medical, including dental and vision, Guardian Ancillary Plans, 401k with Safe Harbor employer match, Vacation and sick time accrual, and selected holiday time off.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, marital status or any other characteristic protected by federal, state, or local laws. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Job Tags
Full time, Work at office, Local area,