Job Description

Client Service Representative (CSR) with some billing responsibilities in Novi, MI (Hybrid Work From Home / In Office Position) Discover a client service role that makes every day rewarding. As a CSR for Interim HealthCare®, you’ll be part of a team that is improving lives through the home-based care they provide. Interim HealthCare is the nation’s first home care company and a leading employer of CSRs seeking a career with purpose. We are looking for a service-oriented professional to assist our Client Service Supervisor with staff scheduling and the daily operations of our office. If you’re ready for a career that allows you to make a real difference in the lives of others and reap the rewards that come with it, you are made for this! Our Client Service Representatives enjoy some excellent benefits:

• Make a positive impact in the lives of others through the work you do
• Online training, growth and ability to earn CEUs
• Tuition discounts through Rasmussen University
• PTO, Holiday Pay, Medical/Dental/Vision & 401(k) Benefits

As a Client Service Representative, here’s a big-picture view of what you’ll do:

• Assist our Client Service Supervisor in ensuring compliance with quality and operational standards
• Answering incoming calls and transferring to appropriate department
• Speak with patients and assist them with their access to electronic records
• Document job orders, receive referrals and assist with staffing orders
• Manage patient files and documents; speaking with both physician offices, hospital records, and patients to ensure compliance
• Verify client insurance and assist with office functions such as marketing, payroll and collections
• Experience with and fast learning with multiple technologies including but not limited to; Outlook, Word, Excel, Electronic Health Records
• Complete Prior authorization processes and work closely with Clinical department for these needs

A few must-haves for Client Service Representatives:

• Associate’s degree or equivalent years of training and work experience
• Understanding of state and federal home care standards and regulations
• Excellent oral and written communication skills with clinical and non-clinical staff
• Strong organizational skills, attention to detail and computer software proficiency

Why Work for Interim HealthCare? Founded in 1966, Interim HealthCare is the nation’s first home care company and a leading employer of Client Service Representatives (CSRs). Operating through 300+ offices, our commitment to you is expressed through a family-oriented culture that values and appreciates home care professionals, and a passion to put patients first. Join a nationwide network of CSRs who are making a positive impact in the lives of others through the meaningful work they do. Interim HealthCare is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Job Tags

Full time, Work experience placement, Interim role, Work at office, Local area,

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