Job Description

We're looking for an energetic Solutions Consultant to serve as the subject matter expert for our SaaS-based TMS platform. In this high-impact role, you will accelerate customer integration by planning, managing, and overseeing parallel integration projects using APIs and EDI . You'll work closely with sales to demo solutions, answer complex technical questions, and ensure our customers quickly realize the maximum value from our system.

Pre-Sales Support

• Partner with Sales reps to understand prospect goals, pain points, and operational requirements.
• Conduct discovery sessions to gather detailed transportation, logistics, and systems integration requirements.
• Develop and deliver tailored product demonstrations and presentations highlighting the value and capabilities of the proposed TMS solution.
• Create solution proposals, process flow diagrams, and integration architecture overviews.
• Deliver Statement of Work documentation for proposed solutions. 

Design and Configuration

• Translate customer business requirements into detailed solution designs leveraging TMS configuration, API integrations, and reporting tools.
• Collaborate with product management and engineering to ensure proposed solutions are feasible and aligned with the product roadmap.
• Report customer feedback and use case to product teams to help roadmap and feature planning

Implementation support

• Partner with customer success/account management team to ensure smooth handoff from sales to delivery.
• Organize technical resources to scope necessary development.
• Provide subject matter expertise during early implementation stages, ensuring customer expectations align with the TMS’s capabilities.
• Set and communicate accurate and achievable delivery timelines to internal and external stakeholders.
• Participate in testing, validation, and go-live planning where necessary.
• Drive deliverables to completion

Customer Enablement and Support

• Act as a trusted advisor to customers post-implementation, identifying opportunities for optimization and upsell.
• Tier 2 support for integration or troubleshooting issues impacting customer’s daily operations.

• 4+ years of experience working in a solutions engineering/architect and/or technical project management capacity dealing directly with customers and multiple technical teams
• Strong communication skills, both written and verbal, in order to effectively communicate client desires to the development team
• Proven track record of SaaS software implementation and systems integrations
• Ability to clearly define and deliver technical solutions that drive client satisfaction and business results
• Experience with system integration design, implementation, testing (EDI/API)
• Native or highly proficient English language skills
• Excellent customer service skills
• First hand experience working with a TMS system is a plus

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