NICE CXone Developer Job at Cloudious LLC, Plano, TX

ajJjRDIvdUxwcE8yNmdpRWllWEVyakNYS0E9PQ==
  • Cloudious LLC
  • Plano, TX

Job Description

We are looking for an experienced NICE CXone Developer with over 10+ years of experience in design, develop, implement, and support cloud-based contact center solutions. The ideal candidate has strong expertise in NICE CXone Studio scripting, APIs, integrations, and contact center workflows.

Key Responsibilities Solution Development

  • Design and develop IVR and ACD call flows using NICE CXone Studio , including scripts, actions, and custom logic.
  • Build, test, and deploy CXone routing scripts, workflows , and automation processes .
  • Configure and customize Omnichannel routing , WFM , Quality Management , and Analytics modules.

Integration & API Work

  • Develop integrations using NICE CXone APIs , RESTful web services, and third-party connectors.
  • Work with CRM platforms (Salesforce, ServiceNow, Zendesk, etc.) to integrate customer data flows.
  • Ensure secure data transfer and compliance across systems.

Platform Configuration

  • Configure users, skills, campaigns, call queues, and channel settings.
  • Manage and optimize contact center KPIs , routing strategies, and reporting dashboards.
  • Support workforce schedules, QM evaluations, and performance analytics.

Maintenance & Support

  • Troubleshoot CXone platform issues, script errors, API failures, and routing logic.
  • Perform system updates, enhancements, and ongoing optimizations.
  • Collaborate with cross-functional teams (Ops, QA, Network, Product).

Documentation & Best Practices

  • Create technical documentation for scripts, integrations, and platform configurations.
  • Ensure solutions follow industry best practices for scalability, reliability, and security.

Required Skills & Qualifications

  • 10-12+ years of hands-on experience with NICE CXone platform.
  • Strong proficiency in NICE Studio scripting (ACD, IVR, Workflows).
  • Experience with REST APIs , JavaScript, JSON, XML.
  • Solid understanding of Omnichannel Contact Center operations .
  • Experience integrating CXone with CRM applications.
  • Knowledge of cloud technologies and networking basics (AWS, VPN, Webhooks).
  • Strong analytical and troubleshooting skills.

Preferred Skills

  • Experience with WFM, QM, Interaction Analytics, and Real-Time Dashboards.
  • Certifications in NICE CXone or cloud platforms (AWS/Azure).
  • Knowledge of VoIP, SIP, and telephony systems.
  • Exposure to automation tools (PowerShell, Python, or RPA).

Job Tags

Similar Jobs

Lou Sobh Kia of Brunswick

Automotive Technician Job at Lou Sobh Kia of Brunswick

 ...discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Metro Physical & Aquatic Therapy

Credentialing Specialist Job at Metro Physical & Aquatic Therapy

 ...healthcare? Metro PT is a growing Physical Therapy company committed to providing top-quality care to our patients. Were hiring a Credentialing Specialist to join our fast-paced team! Youll play a key role ensuring providers are credentialed, enrolled, and compliant, so... 

NavitsPartners

Radiation Therapist - RTNM#01 Job at NavitsPartners

 ...Position Title: Radiation Therapist Location: Cooperstown, NY 13326 Job Type: Contract | Travel or Local Shift: Day (5x8s) Pay Range: Local $70$75/hr | Travel $77$82/hr Position Summary: "Navitas Healthcare, LLC" is seeking a skilled... 

Serve Robotics

Lead Engineer, Systems Verification & Validation Job at Serve Robotics

 ...world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye...  ...and respectfully. What you'll be doing As a Lead Systems Verification & Validation Engineer, you are responsible for demonstrating and ensuring... 

Downs Food Group

Human Resources Manager Job at Downs Food Group

Are you looking for a dynamic role where you can make a direct impact on the Company and with Team Members? We have a Human Resources Manager opening for you. Be part of the leadership team and lead the HR function at a 450 employee food processing facility. You will be...