Live Chat Agent-Full time Job at Brook Services, Cameron, WI

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  • Brook Services
  • Cameron, WI

Job Description

Live Chat Agent (Full-Time) – Job Description

Position Overview:
We are looking for a Full-Time Live Chat Agent to provide real-time online support to customers via chat. The ideal candidate is friendly, tech-savvy, and capable of delivering excellent customer service while multitasking in a fast-paced virtual environment.

Key Responsibilities:
  • Respond to customer inquiries through live chat and email in a timely, professional manner.
  • Assist customers with product information, troubleshooting, and order support.
  • Maintain a positive, empathetic, and professional attitude toward customers.
  • Document all interactions and feedback accurately in the system.
  • Collaborate with team members to improve the overall customer experience.
  • Meet or exceed response time and satisfaction targets.
Qualifications:
  • High school diploma or equivalent (Associate’s or Bachelor’s degree preferred).
  • Prior experience in customer service, preferably in live chat or online support.
  • Excellent written communication skills and attention to detail.
  • Ability to multitask and manage time effectively in a remote setting.
  • Reliable internet connection and a quiet work environment.
Benefits:
  • Full-time, remote position.
  • Competitive salary and performance bonuses.
  • Paid training and career growth opportunities.
  • Supportive and collaborative remote team culture

Job Tags

Full time,

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