Job Description

Location

Newbury Park and Thousand Oaks, 91320 and 91362

Description

The Grant R. Brimhall Library and Newbury Park Library are seeking a Library Aide to assist in a variety of day-to-day tasks in support of the Library’s programs, operations, and services.  The Library Aide will serve as the primary point of contact for patrons at the Circulation Desk, providing consistent, professional, and quality customer service. 

This position will work from the Newbury Park Library, but will be expected to work at the Grant R. Brimhall Library as required. Day, evening, and weekend shifts will also be required.

The ideal candidate should have exceptional customer service skills, and demonstrate teamwork, excellent judgment, and the ability to interact with a wide range of individuals and groups. 

Primary responsibilities:

• Assist library patrons at the Circulation Desk.
  • Check materials in/out.
  • Register patrons and issue library cards.
  • Process overdue materials and routine fee transactions.
  • Answer questions in person, over the telephone, and electronically.
  • Provide general reference assistance and library information to patrons.
• Work with Library staff under supervision to help plan the logistics and implementation of community outreach projects. and/or enhancement patron services.
• Perform general clerical duties including processing, ordering, and organizing library materials and records.
• Prepare materials for circulation, assist with inventory management, and shelve materials as required.
• Assist in maintaining accurate bibliographic or patron records on the library’s databases; perform searching of databases as needed.
• Set up, take down, maintain, and operate audiovisual equipment and provide other support for programs and events, including setting up tables, chairs, or other items as required.

Job Video Link URL: 

https://youtu.be/9y3YMy2qzDE

Ideal Candidate

The ideal candidate also should possess:

• Demonstrated ability to provide consistent, high quality customer service to a diverse population (internal and external).
• Excellent interpersonal, written and verbal communication skills.
• High attention to detail.
• Outstanding organization skills and efficiency.
• Strong working knowledge of library services, terminology, practices, systems and databases.
• Ability to work independently and with others in a collaborative environment; be a self-starter.
• Competency with Microsoft Office applications (Word, Excel, SharePoint, Outlook, etc.) and ability to learn and use specialized library software, including Sierra Library Services Platform and Springshare Platform.
• One or more years of general office support and clerical experience; experience in a public library or front-facing retail environment is desirable.
• A valid California class C driver’s license is required.

 CORE COMPETENCIES

• Results Oriented
• Accountable
• Planner and Organizer
• Technically Knowledgeable
• Customer-Focused
• Problem Solver
• Decision Maker
• Interpersonally Effective    

Benefits

The City of Thousand Oaks offers excellent benefits including: 
Medical, Dental, Vision, Pension Retirement Plan, 401(a), Retirement Health Savings Plan, Tuition Reimbursement and more.  Click here for more information. 

Special Instructions

FILING DEADLINE:   The first review date is October 22, 2025. Applications and supplemental questions will be reviewed on an ongoing basis. Please note that the recruitment may close without notice at any time after the first review date. 

SUPPLEMENTAL QUESTIONNAIRE:Applicants are required to complete the Supplemental Questionnaire. This will be used throughout the process to assist in determining each applicant's qualifications for the position.

REASONABLE ACCOMMODATION: The City of Thousand Oaks makes reasonable accommodation for individuals with disabilities to participate in the selection process. If you wish to request an accommodation in order to participate in the selection process, you must inform the Human Resources Department in writing no later than the final filing date. Applicants requesting an accommodation should document the request including the type and extent of accommodations requested to participate in the selection process and/or perform the duties of the job for which applied.

VETERAN'S PREFERENCE:In order to qualify for Veteran’s Preference a Form DD214, or other acceptable proof of service, must be submitted by the deadline date/time noted in the job announcement. Any veteran who has successfully completed all phases of a selection process for employment with the City shall be granted a final interview regardless of his or her ranking on the eligibility list, providing he/she meets the criteria for an eligible veteran.

The provisions of this bulletin do not constitute a contract, expressed or implied, and any provisions contained in this bulletin may be modified or revoked without notice.

Recruitment Contact

Contact phone: 

(805)449-2144

Contact email: 

Humanresources@toaks.gov

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