Job Description
Benefits: - Competitive salary
- Health insurance
- Paid time off
Experienced Dispatcher Wanted 2+ years of dispatching experience ,
— Join Our Winning Team! One Hour Heating & Air and
Benjamin Franklin Plumbing are growing fast, and we’re looking for an
Experienced Dispatcher who knows how to keep a fast-paced service team running smoothly!
If you’ve worked in
HVAC, plumbing, or home services dispatching , and you know how to
keep technicians busy, customers happy, and the day flowing right — we want you on our team! What You’ll Be Doing: Dispatching and managing service calls for HVAC and plumbing techs to ensure
efficient routes and high productivity .
Communicating with customers to
confirm appointments, update arrival times,Job Debriefs, keeping tech motivated,invoicing and handle scheduling changes .
Working closely with service managers and call takers to
maximize revenue opportunities and
fill the board .
Monitoring technicians throughout the day to
adjust schedules as needed for emergencies or priority calls .
Handling
high-pressure situations with calm and professionalism — you’ll be the heartbeat of our daily operation!
Ensuring
world-class customer service from first call to final invoice.
What We’re Looking For: - 1-2+ years of dispatching experience, preferably in HVAC, plumbing, or home services.
- Someone who can think fast, solve problems, and manage a busy schedule with confidence.
- Strong communication skills — you’ll be in constant contact with both techs and customers.
- Organized and detail-oriented — you know how to keep track of every moving part.
- Able to stay calm under pressure and prioritize urgent calls.
- Comfortable using dispatching and CRM software (we’ll train you on ours).
What We Offer: A
positive, team-first work environment — we work hard and have fun doing it!
Growth opportunities as we continue to expand!
Ready to Take Charge of the Board? Apply Now! Join
One Hour Heating & Air and
Benjamin Franklin Plumbing — where
great service starts with great dispatching . If you’re ready to be a key part of a winning team,
we want to meet you! Benefits - 100% paid medical for employee
- 401K with 100% match up to 4% of salary
- 10 days PTO to start, 15 after 5 years
- 6 Paid Holidays
- Access to Dental, Vision and Disability insurance
- Amical professional workplace.
Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling, and compensation at this franchise should be made directly to the franchise location, and not to One Hour Heating and Air Conditioning Corporate.
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