Job Description

Here is your opportunity to be part of a new and extraordinary dining experience at Waldorf Astoria Beverly Hills as we introduce Baldi, a new signature restaurant in partnership with an acclaimed celebrity chef opening February 2026.

The Director of Service serves as the maestro of the dining experience — orchestrating the floor with grace, ensuring seamless service flow, and creating genuine moments of connection that reflect the soul of Italian dining. This leader’s presence on the floor sets the tone for excellence, driving guest satisfaction, loyalty, and Forbes Five-Star performance through attentiveness, authenticity, and precision.

Key Responsibilities

Guest Experience & Service Excellence

• Maintain a strong, consistent presence on the dining floor during all key service periods.

• Personally engage with guests to build relationships, remember preferences, and nurture repeat visits — embodying Italian hospitality with charm and warmth.

• Oversee all service touchpoints to ensure flawless execution in alignment with Forbes Five-Star and Waldorf Astoria standards.

• Anticipate guest needs and coordinate seamlessly with the culinary and sommelier teams to deliver thoughtful, personalized experiences.

• Lead by example in the art of table presence, conversation, and pacing to elevate the overall dining journey.

Team Development & Training

• Conduct pre-shift briefings, menu tastings, and ongoing service workshops to ensure deep knowledge of the menu, ingredients, provenance, and Italian culinary philosophy.

• Continuously train and coach the team in Forbes service standards, body language, and storytelling that conveys the Baldi brand.

• Mentor service team to enhance confidence, finesse, and emotional intelligence in guest interactions.

• Collaborate with the culinary and beverage directors to ensure synergy between service delivery, timing, and guest experience.

Operational Excellence

• Oversee daily dining room operations with an obsessive eye for detail — table settings, pacing, flow, and ambiance.

• Anticipate operational challenges and proactively reallocate support to maintain smooth, elegant service.

• Partner with the leadership team to manage floor plans, VIP coordination, and special event execution.

• Support all service needs including VIP arrivals, private dining, and wine service oversight.

• Ensures the operation is appropriately staffed by adding or adjusting team member schedules to meet business demands and proactively covering callouts across all shifts to maintain seamless service.

Leadership & Culture

• Lead with presence, professionalism, and humility, creating a culture of pride and ownership among the team

• Inspire colleagues to deliver genuine Italian warmth with every interaction — combining passion, precision, and poise.

• Foster teamwork, mutual respect, and a culture of continuous improvement.

• Serve as an ambassador of both Chef Baldi’s vision and the Waldorf Astoria brand promise

• From time to time, the Director of Service may be asked to support other outlets or operations within the hotel, demonstrating flexibility and teamwork in alignment with F&B leadership priorities.

• From time to time, assumes leadership of the restaurant in the absence of the General Manager, overseeing daily operations and completing required administrative duties, including scheduling and payroll.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we are looking for 

• Minimum 5 years of leadership experience in luxury or fine-dining restaurants.

• Knowledge of Forbes Five-Star and luxury service standards.

• Proven success leading teams in high-volume, high-touch environments.

• Strong interpersonal skills with the ability to connect authentically with guests and team members alike.

• Passion for Italian cuisine, wine, and the artistry of service.

• Polished, professional demeanor and impeccable personal presentation.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands .  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

The Benefits – Hilton is proud to have an award-winning workplace culture ranking #1 Best Company To Work For in the U.S. We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including: 

• Medical Insurance Coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• 401K plan and company match to help save for your retirement
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
• Career growth and development

• Recognition and rewards programs

  The annual salary range for this role is $110,000-$120,000 and is based on applicable and specialized experience and location. 

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