Job Description
Salary: $59,500 - 87,500 per year Requirements:
- High school diploma required, Bachelor’s degree in Management Information Systems, Computer Science, or a related field preferred.
- At least 2 years of experience in desktop support, mobile computing, or network troubleshooting with increasing responsibilities.
- CompTIA A+ certification is mandatory; Microsoft Modern Desktop Administrator, Azure Fundamentals, or similar certifications are advantageous.
- Advanced expertise in network server installation, switch setup, WAN management, and PBX telephony systems.
- Proficient with cloud platforms like Microsoft Azure or similar environments preferred.
- Understanding of HIPAA compliance and other healthcare data guidelines is essential.
- Strong troubleshooting abilities to resolve technical issues through to completion.
- Exceptional customer service skills with excellent communication abilities to interact effectively across all personnel levels.
- Capability to work independently as well as collaboratively within a team.
- Resilience under pressure and capable of managing a heavy workload.
- Valid driver’s license is necessary, with the ability to travel via light and commercial aircraft or personal vehicle to fulfill job responsibilities.
Responsibilities: - Act as the escalation point for complex technical challenges not resolved by Desktop Support Technician I, offering advanced troubleshooting and diagnostics.
- Diagnose and resolve issues concerning computer systems, applications, and network connectivity on Windows, macOS, and mobile devices.
- Conduct advanced diagnostics and repairs on network systems, addressing connectivity matters, routers, switches, and cabling.
- Install, configure, and support sophisticated computer systems, applications, and peripherals like printers, scanners, and AV equipment.
- Ensure system security and efficiency by deploying software updates and performing routine system health checks.
- Configure and provide support for telephony systems, resolving issues related to voice communication setups.
- Oversee and maintain network infrastructure, resolving intricate connectivity issues to provide users with uninterrupted network access.
- Assist with network installations and upgrades, documenting changes thoroughly for compliance and future reference.
- Ensure all IT activities comply with HIPAA and healthcare data protection standards, protecting personal health information.
- Collaborate with the cybersecurity team to uphold security policies, assist in vulnerability assessments, and escalate security threats as necessary.
- Manage user accounts for email and proprietary software, establishing proper authorization levels and decommissioning accounts for former employees.
- Collaborate with the People Services team for IT resource provision for new hires, ensuring smooth onboarding processes.
- Monitor system performance, proactively addressing potential issues to avert disruption to end users.
- Respond to system alerts and incidents, managing resolutions or escalations in line with service level agreements.
- Document all incidents and resolutions in the IT service management system to build a comprehensive knowledge base.
- Support and mentor junior staff, providing guidance and sharing best practices to enhance first-contact resolution rates.
- Manage service requests regarding infrastructure modifications and changes, including user hardware and network adjustments.
- Maintain accurate records of assets, including hardware inventories, software licenses, and network configurations to ensure compliance.
- Provide after-hours support as needed, especially during critical system incidents, as part of a rotating on-call schedule.
- Contribute to enhancing processes by developing automation scripts for tasks like system provisioning and software deployment.
Technologies: - Azure
- Cloud
- Hardware
- Support
- macOS
- Mobile
- Network
- Security
- Windows
- Android
- LAN
- PowerShell
- iOS
More:
We are seeking a Desktop Support Technician II to join our dynamic IT team at Southwest Transplant Alliance. In this role, you will provide advanced technical support, ensuring that our computer systems, applications, and network infrastructure operate efficiently and securely. Our organization values compliance with healthcare IT security standards and aims to protect personal health information. The position offers opportunities for professional growth, collaboration with a skilled team, and the chance to contribute to critical IT functions. We promote a diverse and inclusive work environment, and we are committed to non-discrimination in all aspects of employment.
last updated 53 week of 2025
Job Tags
Full time,