Customer Support Specialist / Live Chat Representative Remote (USA & Canada Applicants Preferred) Job at Itaú USA, Loudoun County, VA

aldBQTMvNk5yWjJ6NncrQWkrWERxVE9SSlE9PQ==
  • Itaú USA
  • Loudoun County, VA

Job Description

Job Overview

We are looking for a friendly, patient, and solution-driven Customer Support Specialist to join our remote support team. In this role, you will assist customers through live chat, email, and occasional phone support while providing a positive and professional experience. If you enjoy problem-solving, communicating with people, and working from home, this role is a great fit.
Key Responsibilities:

  • Respond promptly to customer inquiries via live chat, email, and support tickets
  • Provide accurate information and troubleshoot issues with clarity and professionalism
  • Assist customers in navigating products, services, or account-related questions
  • Document interactions and update customer records in our support system
  • Escalate complex issues to the appropriate internal teams when needed
  • Maintain high customer satisfaction through empathy, patience, and effective communication
  • Follow company guidelines, scripts, and best practices for support interactions

Required Qualifications:

  • Experience in customer service, live chat support, or call center support (preferred but not required)
  • Strong written communication skills—clear, professional, and friendly
  • Problem-solving skills and the ability to work independently
  • Comfortable multitasking between multiple chats or support channels
  • Tech-savvy with the ability to learn new tools quickly (CRM, helpdesk platforms, etc.)
  • Reliable high-speed internet and a distraction-free workspace
  • Positive attitude, patience, and a customer-first mindset

Preferred Skills:

  • Experience with platforms like Zendesk, Intercom, Freshdesk, or HubSpot
  • Background in e-commerce, SaaS, or online service-based companies
  • Strong typing speed and accuracy

What We Offer:

  • 100% remote work-from-home position
  • Flexible scheduling options
  • Competitive hourly pay or salary based on experience
  • Opportunities for advancement and long-term growth
    • Supportive team environment and ongoing training

Job Tags

Hourly pay, Full time, Part time, Work from home, Flexible hours,

Similar Jobs

Walmart Inc.

(USA) Optical Lab Replenishment Associate Monday thru Friday 8am to 4pm Job at Walmart Inc.

 ...departmentsfacilities using system software sorting placing and storing freight or work orders in proper locations and moving freight manually and with...  ...reports Communicate with Customers suppliers and other WalMart associates verbally and in writing Respect the Individual:... 

Lou Sobh Kia of Brunswick

Automotive Technician Job at Lou Sobh Kia of Brunswick

 ...discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

NoorStaffingNursing

Travel Surgical Tech Job at NoorStaffingNursing

 ...HIRING NOW: Travel Surgical Tech in Morristown, NJ Weekly Gross Pay: $2,815 for 37.5 hours Taxable: $638 weekly ($17 x 37.5) Non-Taxable: $2,177 weekly ($58.05 x 37.5) Location: Morristown, NJ Shift: 3:00pm-11:30pm Start: 02/03 Duration: 13 weeks... 

Resolve Pain Solutions

Registered Nurse RN - Surgery Center - Advanced Pain Management Job at Resolve Pain Solutions

 ...Advanced Pain Management as a Registered Nurse in our Ambulatory Surgery Center (ASC). We are seeking compassionate and skilled RNs to deliver...  ...Graduate of an accredited nursing program Current, active RN license in good standing CPR Certification (Healthcare Provider... 

Diamond Ridge Construction

Piping Designer- CB Job at Diamond Ridge Construction

 ...Detail-oriented, reliable, creative team player to lead field walk-downs and evaluations of piping systems, design equipment layouts, and develop piping work packages with Plant 3D. Job Duties/Responsibilities: Lead field evaluation and measurement/survey coordination...