Customer Service Representative Job at Rooted Talent Solutions, Nashville, TN

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  • Rooted Talent Solutions
  • Nashville, TN

Job Description

Remote Customer Service Representative

Flexible Schedule | Full-Time or Part-Time Opportunities | 100% Work-from-Home

Are you ready to launch your career in customer service — from the comfort of your own home? We’re looking for dedicated and motivated individuals to join our remote customer support team! Whether you’re seeking full-time hours or just part-time flexibility, we offer opportunities to build your skills, grow your income, and make a real impact by helping customers across a variety of industries like retail, technology, healthcare, and more.

What You’ll Do:

  • Answer incoming calls, chats, or emails and assist customers with questions, orders, troubleshooting, and problem resolution
  • Deliver outstanding service experiences while maintaining professionalism and empathy
  • Follow client-specific scripts and workflows while using critical thinking to resolve customer issues
  • Document customer interactions accurately and thoroughly
  • Meet quality, performance, and customer satisfaction targets
  • Maintain confidentiality and protect sensitive information

What We’re Looking For:

  • Strong communication skills — both written and verbal
  • Ability to multitask, navigate multiple systems, and learn new technologies quickly
  • High level of self-motivation and ability to work independently
  • A professional, quiet workspace with no distractions
  • Customer service or call center experience is helpful but not required — we provide resources to help you succeed!

Technical Requirements:

  • Desktop or laptop computer (Windows or Mac; no Chromebooks)
  • Wired, high-speed internet connection (no Wi-Fi only setups)
  • USB headset with microphone
  • Dedicated, quiet home workspace

Schedule Options:

  • Full-time (30–40 hours per week) or part-time (minimum 15–20 hours per week)
  • Flexible scheduling — choose shifts that fit your life
  • Opportunities for daytime, evening, and weekend shifts depending on client availability
  • No cold calling or sales pressure!

Compensation and Perks:

  • Pay is per completed service hour, with bonus opportunities for high performance
  • 100% remote work — no commute, ever
  • Access to professional development and training resources
  • Supportive virtual community and leadership
  • Grow your experience in customer service across different industries
  • Work independently while still being part of a connected team

Job Tags

Hourly pay, Full time, Contract work, Remote work, Flexible hours, Weekend work, Day shift, Afternoon shift,

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